step-success

Refund and Returns Policy

At step-success, our mission is to ensure that every client receives professional, reliable, and results-oriented digital services.
All our products, templates, and consulting materials are delivered 100% digitally — no shipping, no waiting, and instant access upon purchase.
Because of this immediate-access nature, our refund and returns policy focuses on transparency, fairness, and mutual respect between our clients and our team.

We encourage all clients to review service descriptions, examples, and details before completing a purchase. Still, we understand that unforeseen issues may occur, and this policy is designed to provide clear solutions and fair resolutions.

1. Eligibility for Refunds

Refunds may be approved under the following conditions:

  • Duplicate Payment:
    When the same order was paid for more than once due to a system or user error.
  • Technical Delivery Issue:
    When the purchased digital materials or access links were not delivered properly due to a technical malfunction on our end.
  • Service Not Delivered:
    When an order has not been fulfilled within the agreed timeframe and no access, files, or consultation were provided.
  • Defective or Unusable File:
    When the delivered digital file (template, report, or document) contains major formatting or technical errors that make it impossible to use and cannot be corrected after a technical review.
  • Accidental or Wrong Purchase:
    When the wrong product or service was purchased by mistake and has not yet been accessed, downloaded, or used.

Each refund request is individually reviewed by our support team to ensure an accurate and fair decision.

2. Non-Refundable Situations

As our services are entirely digital, refunds cannot be issued in the following cases:

  • If the digital material has been accessed, downloaded, or viewed.
  • If the client decides not to use the service after delivery or changes their mind for personal reasons.
  • If dissatisfaction arises from subjective opinions or preferences after delivery (for example, tone, style, or creative direction).
  • If incorrect, incomplete, or delayed information was provided by the client, which affected the outcome.
  • For custom or personalized strategic services, such as brand audits, market research, or consulting projects — these involve unique analysis and professional work that cannot be returned.

All delivered digital services are considered final once access has been granted.

3. Refund Request Procedure

If you believe you qualify for a refund, please contact us within 7 calendar days from the date of purchase.
Include the following information in your request:

  • Your full name and email used during purchase
  • The order number or invoice ID
  • The name of the purchased service
  • A brief explanation of the issue or reason for your request
  • Any supporting evidence or screenshots, if applicable

Please send all refund requests to:
📩 help@step-success.xyz

Our team will review your case within 3–5 business days and respond with a resolution.
If a refund is approved, it will be processed using the same payment method that was used for the original transaction.

4. Corrections, Replacements, and Revisions

Whenever possible, we prefer to resolve issues through corrections rather than refunds.
Depending on the situation, we can offer:

  • Updated or corrected versions of your digital materials
  • New access links if delivery was interrupted or delayed
  • Replacement materials of equal or greater value
  • Extended access to your service or content

Our goal is always to find the most effective and satisfying solution for each client.

5. Responsibility and Transparency

We take responsibility for all technical and operational issues that occur on our platform.
However, we cannot issue refunds for problems caused by the client’s device, internet connection, or third-party software.
To prevent such issues, we recommend using a stable internet connection and the latest browser versions when accessing materials or dashboards.

6. Refund Processing

All approved refunds are processed securely and returned through the same channel used for the original payment.
Processing time may vary depending on the client’s payment provider.
You will receive an email confirmation once your refund has been issued.

7. Contact and Support

For any questions or refund inquiries, please reach out to our support team: help@step-success.xyz
We respond to all messages within 24–48 business hours and aim to provide every client with a clear and professional experience.

8. Policy Updates

This policy may be updated periodically to reflect changes in legal requirements or operational practices.
The latest version is always available on our website.
By completing a purchase, you confirm that you have read, understood, and agreed to these terms.